Senior Deputy Service Desk Lead - PAE Fires IT Support Job at Technology, Automation, and Management, Inc., Huntsville, AL

  • Technology, Automation, and Management, Inc.
  • Huntsville, AL

Job Description

Job Description

Job Description

Pending Contract Award

 

Position Responsibility Summary:

  • Primary Function - Deputy Leadership & Operations (PWS 1.16.6, 1.16.6.5): Serves as the deputy to the Senior Service Desk Lead, providing continuity of Service Desk leadership during periods of leave, surge demands, or personnel transitions. Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics generation, and trend analysis reporting across a volume of 4,000 tickets per month and 3,500 users.
  • Cross-Functional Asset & Configuration Management (PWS 1.16.10, 1.16.5):** Cross-trained in Asset Management and Configuration Management. Ensures equipment deployments tracked through the Service Desk align with ASTS/DPAS records and CM baselines. Validates asset availability against the property book and confirms replacement devices match the approved CM baseline prior to directing deployment, reducing provisioning lead times and ensuring end-to-end accountability from ticket creation to delivery.

Job Tags

Contract work

Similar Jobs

College Hunks Hauling Junk & Moving

Mover at College Hunks Hauling Junk and Moving Job at College Hunks Hauling Junk & Moving

 ...per year and Health insurance for all full time employees.As a Mover/Hauler, you are one of the first point of contacts for clients...  ...verifying truck has enough receipts, safety equipment and marketing material.Be able to make logistical decisionsHelp lead your team by... 

USASJB

Remote Data Entry Clerk - Work at Home Job at USASJB

 ...Earn Cash at Home by Participating in Paid Studies We are seeking people across the country to join paid surveys. You will be executing various jobs such as data entry, executing...  ..., studies, and other online tasks. This work from home possibility is extremely rewarding... 

The Gentle Dentist

Part Time Associate Dentist Job at The Gentle Dentist

 ...broad scope of procedures A newly created role, starting part-time with a clear path to full-time as it fits your life ???? What's in it for you: Competitive compensation Health & life insurance Malpractice insurance stipend CE allowance + internal education... 

NESCO Inc

Automation Tech Job at NESCO Inc

 ...for a skilled professional to install, maintain, and repair state-of-the-art automation equipment in oilfield operations. If you have a passion for technology and safety, this role is tailor-made for you! Please note that candidates must be located in or around the... 

HAN Staffing

ServiceNow Developer PEN Job at HAN Staffing

Job ID: 20769189Reference Number: 23-01793Title: ServiceNow Developer PENLocation: Iselin, NJ, 08830Posted Date: 2023-10-31Company: HAN StaffingServiceNow Developer PEN