Patient Experience Representative (3:00pm-11:30pm) Job at Boston Childrens’ Hospital, Boston, MA

  • Boston Childrens’ Hospital
  • Boston, MA

Job Description

Job Posting DescriptionPosition summary:You will provide support to the administrative operations of the emergency Department and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Shift: Full time- M-F 3pm-11:30 + every other weekend$2,000 sign on bonus for all full time PERsKey responsibilitiesPatient Encounter Management:Providing positive and effective customer service via phone that supports unit operationsCollaborating with referring providers and practices via phoneObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesStatusFull-TimeRegular, Temporary, Per DiemRegular Standard Hours per Week40 Pay Range$19.83-$29.49 HourlyOffice/Site LocationBostonJob Posting CategoryAdministrationRemote Eligibility Onsite Only : 85974BR: Pediatrics-Emergency Medicine

Job Tags

Full time, Temporary work, Relocation package, Shift work, Weekend work

Similar Jobs

Atascosa Wildlife Supply

Shop Foreman/Sheet Metal Equipment Operator Job at Atascosa Wildlife Supply

 ...Job Description Job Description Shop Foreman-Must have excellent leadership and communication skills Sheet metal equipment operator-must have ability and experience to run Accupress Press Brake, Faccin Plate Roller, Messer Plasma Table, Decoilers, cut to length... 

SYNC Staffing Defunct

Stand-Up Reach Forklift Operator (1st shift) Job at SYNC Staffing Defunct

 ...Position Description Now hiring! STAND-UP REACH FORKLIFT OPERATOR Rancho Cucamonga Monday-Friday 6AM-2:30PM Pay rate: $20h/r Stand-Up Reach forklift operator Experienced and certified with stand-up reach model Moving merchandise and stacking... 

Yellowjacket Oilfield Services LLC

Wireline Operator Job at Yellowjacket Oilfield Services LLC

 ...Wireline OperatorYellowjacket Oilfield Services, LLC ("Yellowjacket") is a privately held oilfield services company that offers fishing...  ...and offshore. The Yellowjacket team prioritizes our employees' safety and development while providing unparalleled expertise with superior... 

Springbrook Behavioral Health Systems

Medical Records Supervisor Job at Springbrook Behavioral Health Systems

 ...Springbrook Behavioral Health is seeking a highly motivated and organized individual to join our team as a Medical Records Supervisor. In this role, you will be responsible for overseeing and managing the medical records department, ensuring that all medical records are... 

Youthworks

Virtual Assistant Job at Youthworks

 ...Description We are looking for an organized and professional Virtual Assistant to handle all communications with the company from a remote...  .... # Fully computer literate with proficiency in Microsoft Office. # Highly organized. Additional Information All your...