Intermediate Service Desk Technician - PAE Fires IT support Job at Technology, Automation, and Management, Inc., Huntsville, AL

  • Technology, Automation, and Management, Inc.
  • Huntsville, AL

Job Description

Job Description

Job Description

Pending Contract Award

Position Responsibility Summary:

  • Primary Function - Multi-Tier User Support (PWS 1.16.6.1, 1.16.6.2, 1.16.6.3): Provides prompt user support across all tier levels (with proficiency for Tier 2 and above escalation), expert technical guidance, and comprehensive technical assistance, strictly adhering to SLAs and performance standards across PAE HQ and 3 CPE Offices.
  • Cross-Functional Systems & Cyber Triage (PWS 1.16.3.1, 1.16.4.1):** Cross-trained in System Management for first-level VDI/endpoint troubleshooting (VM reconnections, profile resets, OS-level diagnostics) to increase first-call resolution rates. Cross-trained in basic Cybersecurity awareness for initial triage of suspected security incidents, ensuring potential malware or phishing events are documented with sufficient technical detail for immediate escalation, reducing incident response times.

Job Tags

Contract work, Immediate start

Similar Jobs

HAN Staffing

ServiceNow Developer Job at HAN Staffing

Job ID: 22801872Reference Number: 24-00794Title: ServiceNow DeveloperLocation: Iselin, NJ, 08830Posted Date: 2024-08-23Company: HAN StaffingServiceNow

American IT Systems

Scrum Master Job at American IT Systems

Job Description Role: Scrum MasterExperience: 4-7 Years (Minimum 2+ years as Scrum Master)Job SummaryWe are looking for a proactive and skilled Scrum Master to facilitate Agile delivery, foster team collaboration, and ensure successful execution of projects. The... 

Pro Talent HR

Junior Benefits Consultant (Work From Home) Job at Pro Talent HR

 ...Benefits Specialist Job Responsibilities.(Work From Home) Urgent Hiring Attracts and retains employees by researching, recommending,...  ...Determines employee benefit interests by conducting employee surveys, forming focus groups, and analyzing responses. Recommends... 

Software Technology Inc

ServiceNow developer Job at Software Technology Inc

 ...Servicenow Developer Apex Systems has multiple openings for ServiceNow Developers for a major financial institution! Location: Remote until further notice, future plans to convert to hybrid (2 days a week in office) Local to McLean, VA, Richmond, VA, or Plano, TX... 

Guidehouse

Scrum Master Job at Guidehouse

 ...Ability to Obtain Public Trust What You Will Do : Lead Agile/Scrum delivery across cross-functional Product, Development, and QA...  .... What Would Be Nice To Have : Certified Scrum Master (CSM), PMI-ACP, or equivalent Agile certification. SAFe certification...