Job Description
Counter Attendant
Position Summary
The Counter Team Member is in charge of greeting guests, taking & expediting orders, payments, and sales. Counter Team Members are able to present menus, guide guests to a purchase, efficiently serve guests, make/assemble/merchandise products, and provide exceptional hospitality. The Front Counter Team Member’s focus is hospitality and revenue and may assist with food preparation as needed.
Primary Responsibilities
• Warmly greet and serve guests in a friendly manner.
• Provide guests with a hospitality driven experience.
• Take and enter orders into the point-of-sale system and collect payments.
• Provide recommendations to guests with strong menu knowledge.
• Handle cash, credit, and debit card transactions accurately, using cash registers.
• Issue receipts and explain pick up food procedures.
• Verify packaging of orders, including menu items and collateral.
• Follow all food safety and health department regulations.
• Maintain a clean work and safe work environment.
• Support management in maintaining adequate inventory.
• Have knowledge of all things CITIZENS including but not limited to directions, marketing initiatives, specials, discounts, promotions.
• Be flexible and willing to assist with other departments’ duties as needed.
Qualifications
• Previous food, beverage, or customer service experience preferred
• Welcoming and helpful attitude toward our guests and fellow team members
• Ability to work well both independently and as a part of a team
Physical Abilities
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance.
• Requires grasping, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
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